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Terms & Conditions

Terms & Conditions

TERMS AND CONDITIONS

These are our Terms and Conditions. These are, together with all the references they contain, applicable to every agreement that we, Afra Amba (KvK-number: 34352930), create with you. Should you have questions, please do not hesitate contacting us via info@afraamba.nl. We have the right to change these Terms and Conditions. You agree that the last version of these Terms and Conditions applies to our agreement.

1 – Products

We sell handmade jewelry, made of sterling silver and 14 carat solid gold.

2 – Payments

The (total) price of the products is indicated in our web shop. In our web shop you can pay by means of PayPal and through direct bank transfer. The shipping costs are for your account.

3 – Delivery

We send the product to the address that you provided when placing the order. You cannot change the address if we already sent out the package. The order will be shipped after the payment is received by us (via PayPal or bank transfer). PostNL takes care of the distribution. You can trace your package with a track & trace code that we send you after the package is sent out. We do our best to deliver the order as soon as possible. Since the products are handmade, it will take roughly five working days for the order to be shipped. If the order is delayed, we will notify you by e-mail. We are not responsible for lost parcels in the mail. We are not responsible for import taxes and other costs that apply in the country of destination.

4 – Taking care of the jewelry

Afra Amba jewelry pieces are handmade and therefore delicate. Treat the jewelry with care to maximize the lifespan. Do not swim, bathe or shower with the jewelry. Try to avoid unnecessary exposure to heat and moisture where possible. Clean 24 carat gold plated jewelry with a damp towel, do not use chemicals.

5 – Returns

You may always return the unworn product within 14 days after you received it. You can do this by sending an e-mail to info@afraamba.nl. After you received a confirmation from us you have to send the product within 14 days. After we received the product back, you get a voucher worth the purchase price of the returned product. The costs for the return shipment will be for your account. During the period you have to consider whether or not you would like to keep the product, the package and product need to be handled with care. You may only unpack the product and use it to the extent that is necessary to determine whether you want to keep the product. Custom made jewelry (such as rings), sale items and 14 carat solid gold jewelry cannot be returned. A ring that unexpectedly doesn’t fit, can be remade. In that case you can send an e-mail with the request to info@afraamba.nl. We will send you more information about the procedure then. We reserve the right to refuse unreasonable repairs and returns.

We are not able to accept returns from the United States at this time due to specific US import regulations. Please note we are also not able to issue any refunds on the original duties & taxes paid by the receiver on behalf of your order. These fees are remitted to the destination country at the time of order placement.

6 – Milou Broersen Ceramics

In the webshop of www.afraamba.nl are also products by Milou Broersen Ceramics available. Milou Broersen Ceramics remains responsible for the warranty and quality of the product of Milou Broersen Ceramics. The products of Milou Broersen Ceramics may, like the products of Afra Amba, be returned within 14 days according to the steps and conditions in Article 5 – Returns. Please e-mail info@afraamba.nl for the details of the return of these products.

7 – Liability

We are not liable for any damage that is caused by the use of a product. This does not apply if the damage was caused by our intent, gross negligence or recklessness. Your right to compensation will in any case be an amount up to the amount of the ordered and paid product.

8 – Intellectual property

All intellectual property rights (such as: copyrights, logos, word marks) on our texts, photos, images and other materials are our property (or we have these in use with the consent of the owner). Your use may not infringe here.

9 – Privacy

Afra Amba can collect personal information from users in various ways. This includes, but is not limited to, information provided when registering, entering data and placing an order. We only collect this information if the user has provided this information. Data are only processed for the execution of the agreement in connection with the delivery of the products.

10 – Klarna

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

11 – Complaints procedure

If you have a complaint about the implementation of the agreement, we would like to hear that. Send your complaint as soon as possible (and described as fully as possible) to info@afraamba.nl. We will process your complaint as quickly as possible, at the latest within five working days after we receive your e-mail. If it takes longer to handle the complaint, you will receive a confirmation of your complaint within three working days and we will let you know when we expect a substantive answer. If we cannot resolve the complaint between ourselves, a dispute arises that falls under the dispute settlement.

12 – Dispute resolution

Dutch law applies to these terms and conditions and the agreements that we conclude with you. In case of a dispute, the court in Amsterdam is competent.